Simply Energy isn’t shy of a partnership, reflected in not only its residential offerings, but its business electricity plans, too.
It partners with Qantas Business Rewards as well as clubs NRMA and RACV to bring customers extra value through their power bills.
The needs of businesses are different to those of residential customers, so where do you even begin comparing energy providers for business?
Well, Canstar Blue annually surveys hundreds of Australian small businesses, asking them to rate their energy company across key criteria like customer service, billing & cost clarity, payment plan options, online tools & advice, value for money and – ultimately – overall satisfaction.
Let’s now take a look at what the six major providers in our 2019 review have to offer, as well as those business-focussed providers already mentioned.
Small business customers have the option of signing up to our 2019 customer satisfaction award winner, Alinta Energy.Business electricity has become big ‘business’ to electricity providers in Australia, not least because the usage needs of business customers are generally a lot higher than your typical household’s.While some providers publish specific energy rates for business customers, many instead operate on a personalised basis where rates are tailored or negotiated based on the specific customer’s needs.You’ll never really know how good or bad an energy company is until you sign up and find out for yourself, but our review provides a helpful guide because the ratings are based on the real-world experiences of business customers just like you. Canstar Blue’s 2019 business electricity review saw six major providers compared and rated in the following order for overall customer satisfaction: Alinta Energy replaces Origin as the best-rated business electricity provider from last year, scoring five stars for online tools & advice, self-service, payment plan options, and value for money, in addition to overall satisfaction.Alinta got four stars for customer service and bill & cost clarity. Finishing in second place overall, Red Energy was the only provider to achieve five stars for both customer service and bill & cost clarity, while also recording top marks for online tools and advice.If you’re a SME (small to medium enterprise) in NSW, VIC or SA, Alinta’s range extends to provide electricity only, while WA-based businesses can be supplied dual fuel, which includes gas.Red Energy’s business plans mirror its residential offerings.You agree that Canstar Blue’s terms and conditions apply to this referral.If you click on a brand that our referral partner does not cover, you will be taken to a brand page on Canstar Blue.Its plan range includes the Business Essentials and Business Smart Saver products.The first is a fixed rate contract with low rates, while the second has variable rates with a guaranteed discount.