TQM systems can only function well if the results are quantifiable.
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Any other resources are usually adopted alongside the key principles of TQM (Robbins 8).
The first principle of TQM argues that since it is possible to manage quality in companies, this must be done.
The starting point in TQM is to be aware of the problems and that solutions can be found.
The second principle of TQM is that the problem in most companies is the processes but not the people.
In addition, it is easy to set future goals and push all the departments to work towards achieving the desired goals.
Apart from the results of TQM being quantifiable, improvements in quality should be a continuous process.
TQM is not a process that can be done once then stopped.
Unlike management steps that end with a solution to the problem, TQM processes are conducted regularly in order to increase the loyalty and satisfaction of customers.
Customer orientation and quality are not just a matter of ensuring that the contents of the product or services satisfies the customer needs.
The manner in which the service is delivered and the customers' relations with the company must also meet the customer's expectation.