How To Solve Wireless Internet Connection Problems

Ensure that the correct Philips Wi-Fi dongle is used if the TV is Wi-Fi Ready: the PTA01 or the PTA128.

Note: If no PTA Wi-Fi dongle is available, a streaming stick (examples: Amazon Fire TV stick or Google Chromecast) can be used for wireless Smart TV functionality.

Continue with the next steps if the internet connection issues maintain.

Explanation: Hexadecimal passwords The hexadecimal digits are the numbers from 0 to 9 and the letters from A to F (capital letters only). If your password has a length of 5 or 13 characters and / or letters other than those listed above, contact your Internet Service Provider (ISP) and ask them to convert the password that you have to hexadecimal format.

Since this issue could have several causes, please follow all the methods documented in the solution section to see which resolves the issue.

If you are able to connect, but are experiencing frequent intermittent / drop signals, see Frequently drop or intermittent wireless connection Window 7, 8 and 10.Reset the router following the steps from the router’s manufacturer.Check the internet connection after having reset the router.Most of the problems occur with those computers that got upgraded from Windows XP or Windows 7 to Windows 8.Either the driver is out of date or the adapter gets disabled or something odd like that. If you’re getting that annoying limited connectivity message in your task bar in Windows 8, it’s really hard to tell what the problem is.","caps header title":"Select a product so we can better assist you","caps serial description":"Select a product so we can better assist you","add to my products":"Add to my products","added to my products successfully":"Added to my products successfully","added to my products":"Added to My Products","no history products result":"You currently have no viewing history","no save products result":"You currently have no saved products","caps description":"Need help with a different product?Let us detect your product, or you can search, browse, or select a product saved to your account.","my products":"My Products","add":"Add","Spider":"Quick Links","quick links":"Quick Links","showing x to y of z results for a":"Showing to of result(s) for ","showing x results for y":"Showing result(s) for ","search instead for x":"Search instead for ","search result tips":"Looking for a driver?You basically just have to try a couple of things and hope one works.The cause could be anything from the network adapter to the wireless router to a bad network cable.• The wireless key is usually noted on the router’s label or in the documents of the router.• Make sure that upper and lower cases are written correctly.

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