If there were no barriers in the way of achieving a goal, then there would be no problem.Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.
This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.
During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.
Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.
The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.
A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms.
However well prepared we are for problem solving, there is always an element of the unknown.
Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success.
Our problem solving pages provide a simple and structured approach to problem solving.
The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.